FAQs
We typically ship orders within two business days. For custom / build-to-order items, lead times vary and will be listed on the product page.
Tracking will be provided once the order has shipped.
In most cases, yes. If not, each package will be assigned unique tracking.
Call (208) 704-3272 or email support@drilledarmory.com
We currently ship only to addresses located within the United States. We do not ship to International locations or to offshore United States territories and possessions. Some products (for example, ammunition, muzzle devices and magazines) have additional restrictions on where they can be shipped.
When you place an order, an authorization hold will be placed on your credit card for the full order amount. For standard orders, your credit card will be charged when the order is shipped. For custom orders, customized or personalized products, or special order items, your credit card will be charged when we begin working on the order.
To remain PCI DSS compliant, your credit card information is not stored on our servers.
If your order is shipped to an Idaho address, Idaho state sales tax will be applied to your order. At this time we do not collect sales tax on orders shipped to any other state, however, depending on your state you may be required to report and pay use tax.
Click the My Account icon in the header and follow the page instructions.
Call (208) 704-3272 or email support@drilledarmory.com
Contact us immediately. If your order has not yet shipped we will make every attempt to update your address. Additional shipping charges may apply.
Unfortunately, we cannot guarantee the time in which we receive a request, as we often experience delays in communication due to high demands.
Order changes and cancellations: You may change or cancel your order so long as the item you have ordered has not yet been shipped. Custom items or special order items may be changed so long as we have not begun work on your order. Orders changes are subject to a Change Fee of 5% of the refunded amount (if applicable). Cancelled orders are subject to a Cancellation Fee of 5%.
To change or cancel an order: Send your request to support@drilledarmory.com. We cannot guarantee that we will receive your request before it is shipped or in the process of being worked on (in the case of a custom or special order item), as we often experience delays in communication due to high demands.
Custom orders and special orders cannot be cancelled or modified once we begin work on your order.
You may sign up to be notified when an item comes back in stock. If you don’t see an item you’d like on our website, let us know and we can custom order it for you.
Drilled Armory is unable to accept returns or exchanges (ie. “All Sales Are Final”) for the following:
- Ammunition
- All items marked as “Final Sale” at time of purchase.
- Reloading Components, e.g., primers, powder
- Airsoft Products
- All stabilizing braces for firearms (including but not limited to pistol braces and arm braces)
- Oversized items, e.g., gun safes
- Hygienic products, e.g., mouth-blown game calls, personal protective equipment, respirators, and masks
- Hazardous items (as marked on our website)
- Safety products, e.g., climbing gear, helmets, etc
- Food products, e.g., dehydrated foods, MREs, energy consumables, supplements, powders, etc.
- Binary Triggers
- Custom / build-to-order items
- Customized or personalized products
- Custom or special order items, including promotional and corporate merchandise
- PPE, protection devices, health supplies and cleaning supplies
All other products are eligible for return within 14 days of their purchase date for a refund minus a 20% restocking fee, shipping costs, and applicable taxes. Items must be in a new, unused and unopened state.
Returns will not be accepted without prior authorization. Please contact Support to receive a Return Authorization.
All requests for warranty information, repairs, and claims should be made directly to the product’s manufacturer. For products assembled by Drilled Armory, the nature of the claim will determine the party handling the repair.
For more information, please see our complete Return Policy, Privacy Policy and Terms of Service.
Returns should be sent to the address provided in your Return Authorization. Returns will not be accepted without pre-authorization.
Please contact us and we will get it squared away.
If you receive a damaged shipment, please note this on the delivery record and take pictures of the damages. Please keep all packaging and notify Support within 48 hours of receipt of merchandise. For more information, see the “Shipping Damage” section of our Return Policy.
For products assembled by Drilled Armory (such as an assembled AR-15 upper we configured and constructed), if it is determined that an action of Drilled Armory is the cause of the defect, we will handle it for you.
All other requests for warranty information, repairs, and claims should be made directly to the manufacturer. Drilled Armory makes no express or implied warranty whatsoever with respect to any merchandise, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. The only warranties provided are provided by the manufacturer and are as contained in each manufacturer’s package or website. Please ship all repairs directly to the manufacturer to avoid delays.
For more information, see our Return Policy.